Whom to approach, in the first instance, in the Following matters

Record of service Issue of duplicate copy of Discharge certificate Pay and allowances, final Settlement of accounts and final payment of AFPP Fund balances

Record office

Army/Navy / Air Force Group Insurance

Army Army Group Insurance Fund , Raotula Ram Marg, Post bag No:14, PO- Vasant Vihar , New Delhi-110057 Navy   Air Force

Financial Assistance

Through District Sainik Welfare & Resettlement Office

Sponsoring Name for Employment

District Employment Exchange Office District Sainik Welfare & Resettlement Office

Assistance for Self -Employment

District Industries Centre Office District Sainik Welfare & Resettlement Office

Note : The employment index card would be transferred to the dead register under the following circumstances: - Card not renewed ( Card should be renewed once in three years) Refusal of appointment without adequate reasons Not responding to three consecutive submissions (Interview calls) without adequate reasons.

Pension/Gratuity

Record Office concerned in the first instance Public Grievances Officer (PGO), Office of the Pr. CDA (Pensions), Draupadi Ghat, Allahabad - 211014 PCDA (Pension), Allahabad (for Army Personnel) CDA (A.F.), New Delhi (for Air Force Personnel) CDA (Navy), Mumbai (for Naval Personnel) Pension Grievances Cell, Ministry of Defence, Room No: 206, A Wing, Sena Bhavan, New Delhi-110011. Government of India, Ministry of Personnel, Public Grievances and pension, Department of Pension and Pensioners Welfare, 3 rd Floor, Lok Nayak Bhavan, Khan Market, New Delhi –110003

Transfer of Pension Papers from One PDO to another. Transfer of pension to Bank Restoration of relief etc on cessation of re-employment (Original discharge certificate from the re-employing Dept. may be produced before the PDOs. PDOs are required to resume relief on discharge from re-employed service without any further ref. to CDA (P) Allahabad vide their cir No: AT (O)/Tech/233-III dated 13-1-86.) Restoration of commuted portion of pension on completion of 15 years from the date of retirement.( Min of Personnel R.G. and Pension Deptt. of IRPW No, 34/2/86 dated 5-3-87 refers.){Apply in Prescribed Form} Continuance of Family Pension on the death of pensioner, where joint notification has been made

Bank, Treasury or Pension Disbursing Office concerned from whom you are receiving your pension.

Continuance of Family Pension on the death of pensioner, where joint notification has not been made

Record Office/Head of Office

Note : Marriage Solemnized After Retirement Such marriage with effect from 02 June 1989 has been recognized for grant of ordinary Family Pension on fulfillment of following conditions : The marriage of the individual is the first marriage and is solemnized within five years from the date of retirement or before attaining the age of 45 years, whichever is earlier The marriage is registered with the Registrar of Marriage or other competent authority.

Division of Special Family Pension

Pension sanctioning Authority i.e. The PCDA (Pension), Allahabad, CDA (Navy) Bombay or CDA (Air Force), New Delhi through Record Office/Head of Office

Issue of duplicate Pension Payment Order (Duplicate PPO)

Bank, Treasury or Pension Disbursing Office may be asked to forward loss Certificate to The PCDA (Pension), Allahabad, CDA (Navy) Bombay or CDA (Air Force), New Delhi as the case may be with a certificate of No payment.

Issue of duplicate Pension Certificate

Bank, Treasury or Pension Disbursing Office

For Complaint Against	Please write or approach to
Treasuries	District Treasury Officer Give Copy to: Director of Treasuries, Gujarat PCDA(Pension) Allahabad
Pension Disbursing Bank	Head Office of the Bank Concerned Give Copy to: Ministry of Finance, (Banking Division) Jeevandeep Building, Parliament Street, New Delhi
DPDO	CDA (PD), D-1, Block, Sena Bhavan, New Delhi.
Pension Payment Agencies Pension awards to defense pensioners are being paid by the following agencies : Public Sector Banks District or Sub Treasuries Defence Pension Disbursing Offices ( DPDO) Pay Account Offices Post Office

Please Not that :

Service Pension is admissible on completion of 15 years qualifying colour service in the case of Junior Commissioned Officers and Person below Officers Rank and 20 years in the case of Non Combatant Enrolls. Reservist Pension is admissible on completion of 15 years of colour and Reserve Service. Invalid Pension is admissible to those invaded out of services on account of causes neither attributable to nor aggravated by Military service if they have rendered 10 years or more service. Disability Pension is granted due to a disability of 20% or more, which is accepted as attributable to or aggravated by Military Service. Families of Personnel whose death is accepted as due to or hastened by Military service are eligible for the grant of special family pension. No Pension is admissible as per extent rules to those who have rendered short spell of service during the 2nd World War.

LIST OF ABBREVIATION

P.C. Pension Certificate P.P.O. Pension Payment Order Corr. Corrigendum P.D.O. Pension Disbursement Office/Officer H.O.O. Head of Office A.F. P.P. F. Armed Forces Personnel Provident Fund P.C.D.A. (P) Principal Controller of Defence Accounts (Pension) P&PW Pension & Pensioners' Welfare R.O. Record Office

STANDARD FORM OF COMPLAINT-Pension Related CommissioneD Officer or PBOR To   Pension Grievances Cell Ministry of Defence R.No. 206 'A' Wing, Sena Bhawan, New Delhi – 110 001. Subject : (i) Grant/Revision of Pension (retiring/disability/invalid/family). Grant of commutation of pension. Payment of pension/gratuity/commuted value of pension.   Sir, My particulars/particulars of the deceased are as under: - Name of Pensioner /family pensioner : Name of the deceased in case of family pension : Rank of Pensioner: Record Office : Regimental No / Service No. : Date of Recruitment : Date of discharge Length of service : Death of the pensioner : PPO number under which pension granted (if already sanctioned): Latest Corrigendum PPO if any : Previous references if any : Pension Disbursement Office (PDO) from where receiving pension : Pension Account No. allotted by the P.D.O. : Pension sanctioning authority: PCDA (P) Allahabad or CDA (Navy) Bombay or CDA (AF) Delhi. Specific nature of complaint :- Grant/revision of service pension Division of special family pension Disbursement of pension Restoration of pension/relief etc. Restoration of commuted portion of pension Grant/revision of disability/invalid pension Payment of life time arrears Sanction of arrears of pension Any other type of complaint   Claim / option submitting to ,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,, through,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,, vide ,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,, (No. and date of the communication.)   Remarks regarding specific nature of problem. ,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,, ,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,, ,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,   My Detailed Postal Address is as under: ,,,,,,,,,,,,,,,,,,,,,,,,,,, ,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,, ,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,   ,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,, ,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,, Yours faithfully,   Dated :,,,,,,,,,,,,,,,,,,,,, Station:,,,,,,,,,,,,,,,,,,,,, (Name in Block Capital letter)

Remarks Complaint Related to grant/revision: For redressal of their grievances relating to pension sanction/revision, individual should first approach his Head of Office/ Record Office from where he retired/discharged, as the claims are initiated by them to the office of the PCDA (P). Except in the case of Commissioned Officers who’s PPOs are  sent by PCDA (P) direct to PDAs and they can write to Grant- I Military section. In case of Air Force Officers and personnel discharged on or after 1.11.85, complaints/grievances may be addressed to DCDA (AF), Subroto Park, Delhi Cantt., as they are t he concerned Pension Sanctioning Authorities. In case of Naval officers/ personnel discharged on or after 1.11.85 the complaints may be addressed to CDA (Navy), No. 1, Cooperage Road, Mumbai-400039 as they are the concerned Pension Sanctioning Authorities.  In case it is informed by your Head of Office/ Record Office that your pension case is pending with Pr. CDA (P), Allahabad, then please quote letter No. and date under which claim has been sent to this office and also quote your original PPO number in case the complaint relates to revision or issue of corrigendum PPO.

Army

Welfare Schemes Operated by Army Headquarters - Deputy Director General (Welfare) Ceremonial & Welfare Directorate 279A, South Block, Army HQ, DHQ PO New Delhi – 110011   Rehabilitation & Welfare Section - Director, 153 Kashmir House, Rajaji Marg, Army HQ DHQ PO New Delhi - 110011 Endorsement of Family pension & Post Retiral Marriage ( Non Medical Officers) ADG Man Power Policy & Planning/ MP 5(b) Adjutant General’s Branch, Army Headquarters, West Block-III, RK Puram, New Delhi-110066 Endorsement of family pension & Post Retiral Marriage ( Medical and MNS Officers)   DGMS(A) / MPRS (O), AG’s Branch, Army Headquarters, "L" Block Room No. 95 A, DHQ Post Office New Delhi-110011 Record of Service & Issue of Medals ( Non Medical Officers) ADG Man Power Policy & Planning/ MP 5(c) Adjutant General’s Branch, Army Headquarters, West Block-III, RK Puram, New Delhi-110066 Record of Service & Issue of Medals (Medical and MNS Officers) AG’s Branch Medical Dte / MPRS(O), L- Block, Army HQ, DHQ PO. New Delhi-110011 Pay & Allowances and DSOP Fund ( Officers)   - AG’s Branch/ PS Dte PS-3, Army HQ, Sena Bhavan, DHQ PO, New Delhi-110011 - CDA(O), Pune Pension / Gratuity ( Officers) - AG’s Branch/ PS Dte PS-4, Army HQ, Sena Bhavan, DHQ PO, New Delhi-110011 - CCDA(Pension), Allahabad   Army Officers Benevolent Fund - Ceremonial & Welfare Dte 4(b), Army Officers’ Benevolent Fund, AG’s Branch, Army Head Quarters, West Block-III, RK Puram, New Delhi-110066 - Army Officers Benevolent Fund, 279A, South Block, Army HQ, DHQ PO, New Delhi Notification of Change of Nomination/ Correct Postal Address  in Case of Retired Army Officers In case of change as and when occurred, please inform: - ADG Man Power Policy & Planning/ MP 5(b) Adjutant General’s Branch, Army Headquarters, West Block-III, RK Puram, New Delhi-110066 - Ceremonial & Welfare Dte 4(b) Army Officers’ Benevolent Fund, AG’s Branch, Army Head Quarters, West Block-III, RK Puram New Delhi-110066

Navy

Welfare Schemes Operated by Naval Headquarters Directorate of Ex-Servicemen Affairs, B-28, South Block, Naval Headquarters, New Delhi-110011

Air Force

Welfare Schemes Operated by Air Force Headquarters Dte of Personnel Services Air Headquarters Vayu Bhavan New Delhi-110011